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Top Frequently Asked WooCommerce Questions You Should Know

  • By Agira Technologies
  • August 26, 2021

WooCommerce is one of the most popular and widely utilized eCommerce platforms available today. It offers a simple, powerful, and feature-rich digital shopping solution that is built on the WordPress platform and developed by the same team. Anyone who wants to sell their items online may use WooCommerce. Discover the key benefits of using Woocommerce as your eCommerce platform.

This article contains answers to Frequently Asked Questions related to WooCommerce, products sold on, and account management on

Can the WooCommerce theme be customized?

This is a question that is dependent on your goals for your theme. Things like adding a backdrop to your theme and uploading your unique logo are integrated into WordPress and handled through the Customizer.

To change the layout and appearance of your theme outside of their theme options, you’ll need a basic grasp of HTML and CSS. WordPress-specific PHP expertise is also beneficial. The WordPress Codex is an excellent place to start.

Finally, a child theme is an ideal method when you’re ready to tweak one of their themes. A child theme is a location where you may save adjustments and changes to your parent theme. You’ll be surprised at what you can do with a child theme and a simple style. There are a plethora of tools for generating child themes available online.

Related: How WooCommerce Helps Your Business Grow

Where to download the purchase?

A download link will appear on the Order Received page after your order is complete, and you will also get an email notification with a download link. You may also download your purchase at any moment by visiting their website. To find all accessible items, go to your account page and choose the Downloads tab. Viewing downloads on their site also gives you access to additional information, including the current version of your product, the date it was released, and the Changelog for each update.

Can you test a WooCommerce theme before purchasing?

Yes, you may look at theme demos or buy them directly from their product pages. If you have any concerns about how their themes operate, please read their Theme Documentation. WooCommerce also provides a 30-day money-back guarantee so that you may give the theme a try. If you are unhappy with your purchase, WooCommerce will gladly return your money.

For how many sites can one use the subscriptions?

One can utilize a single active and valid subscription key on an active site and a staging/test/development site. This allows you to test your extensions in both a live and development environment simultaneously, without having to swap or deactivate and reactivate them.

WooCommerce used to offer five- and twenty-five-site memberships. All sales will be for single-site memberships as of February 2020. If you have a legacy 5-site membership, you can use it on up to 5 active sites and 5 test/development sites. If you have a legacy 25-site subscription, you can use the software on 25 active sites and 25 test/development sites. Each “site” is categorized as an activation URL.

Related: Best WooCommerce Plugins To Improve Your Business

What’s the difference between a product license and a subscription?

Each year, licenses are individually purchased, whereas subscriptions are automatically renewed until you cancel. Subscriptions work similarly to licenses in terms of functionality.

In February 2016, WooCommerce changed the wording to represent better what WooCommerce aims to provide their consumers. Rather than a one-time purchase, WooCommerce wants to build a long-term connection with its consumers. Therefore WooCommerce decided that the word “subscription” was a better fit.

How many products can WooCommerce handle?

Is WooCommerce capable of handling tens of thousands of products? Yes! Both WooCommerce and your web host play a role in this. WooCommerce requires more memory than a standard WordPress installation, although this isn’t usually an issue with a good host. The team has optimized WooCommerce and will continue to do so in the future. WooCommerce can handle a large site with a lot of orders, as seen by their site.

Do all WooCommerce themes work with the latest version of WordPress?

Yes, their responsibility is to maintain themes up to date and compatible with the newest WordPress version.

When your site is utilizing the most recent release of the core WooCommerce plugin (and the leading WordPress software), as well as the two releases before it. This is sometimes referred to as L-2, or “Latest minus two versions,” since the version number is in the format x.y.z, and WooCommerce focuses on the second number before the first. On the Releases developer page, you can examine the whole WooCommerce release history.

For example, if WooCommerce is now at version 5.5.z, the oldest WooCommerce version WooCommerce support is 5.3.z. Support would drop to 5.8.z at 6.0.

Only the most recent version of their add-ons and themes are supported.

We encourage updating to the newest version as part of the support and troubleshooting process because it frequently resolves any issues. 

Related: Top 10 WooCommerce Benefits For Businesses

What browsers, devices and operating systems are supported?

WooCommerce follows the core rules for browser version support, which can be found in the Handbook; in general, this means WooCommerce supports the most recent versions of Chrome, Firefox, Safari, Microsoft Edge, and Opera. Although Internet Explorer 11 is supported, WooCommerce urges that you should upgrade to Microsoft Edge if one is available.

Please consider updating to the most recent version or switching to a different browser for the best speed and experience. The Browse Happy website has further information on browser upgrades.

How to update the WooCommerce theme?

If you’re using a Storefront Child Theme, ensure your site is linked to the account that bought it and then activates it. Once your site is linked, any theme changes will be accessible on the Themes page or via the WordPress Updates page.

WooCommerce includes a changelog.txt file in every theme bundle that lists all of the changes for each version. This Changelog is also accessible through your Downloads page and each theme’s documentation. It’s worth reading to see if the improvements will benefit you and your website. Of course, WooCommerce advises that you keep informed.

You can replace your current theme files if you haven’t made any changes to them yet. If you’ve made changes to your theme, check the Changelog to determine which files need to be updated.

You may also use a decent HTML Editor or an online tool to compare your previous changed file to the new version. To store and maintain adjustments, WooCommerce recommends utilizing child themes. This eliminates the hassle of comparing files and worrying about overwriting customizations.

If you find upgrading the WooCommerce versions or of its themes, hire our top-notch WooCommerce developers now.

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